Being elected as a leader or the overseer of a project is no easy feat. Many can be followers, but only few can truly lead and excel in it.
Delegating tasks to other team members is not as facile as it seems. You have to decipher each and every member’s strength and weakness, thus using it to its full potential.
Just recently, a close friend was annoyed with her leader who assigned her to design a poster for an upcoming event. After much effort to satisfy the latter’s many requests, the senior told my poor friend [insert pokerface] that she actually had someone else working on the poster beforehand and the reason she assigned the task to my poor friend is merely as a backup plan. She was dumbfounded. She was not aware of such arrangements at all.
Infuriating. And to make things worse, that is not the first time the leader made such impetuous, sneaky move. To know that your effort has gone straight to the bin and not appreciated are true heart-breakers.
Leaders should never make her team members feel inferior and value their skills as a “backup plan”.
For one, communication is exceptionally important. If leaders should ever think that her team member is not familiar with the ins and outs of designing, leave the lad out of it. Appoint him tasks which he can showcase his expertise. You can’t ask a hunter to tend the paddy fields, can you?
Doing double-work is truly a waste of time and effort to the others. As a leader, you will lose your teammate’s respect and havoc will certainly ensue in no time at all.
That being so, if you are chosen as the numero uno, make sure you are clear on who’s best at doing what. Only then the productivity of the team can be escalated to its ultimate level.
When there’s a clash in opinion or argument, the anger resided in us often results in hurling of spiteful words that we tend to regret thereafter. Or some would react in contrast like my angelic sister who would remain clenched up in fist and keep their anger subdued into the deep realms of their hearts. Then, if both parties value their face more than the relationship, the bond that takes years of build will go ka-boom where the obstinate pair makes no effort to patch back.
Neither of these ways would lead to the root of the problem. Neither of these will straighten out and ease the situation. And trust me, if the quandary is not sorted out immediately, the scar will etched in deeper as more misunderstanding reign in along with the assumption that “I am the right one. He is the wrong one. He must apologise. If he doesn’t, we are over.”
In alternative to engaging in a spurt of fits and rage, how about being a [mature] man/woman and talk it out with the adversary in-said argument? If you don’t let on what you’re mad about and your reasonings behind it, who will be able to figure out what is going on in your mind?
Ask yourself: why are you agitated? Why do you disagree with him? Are you being rational and logical? Do you have substantial evidence or grounds to support your allegations? If you ticked all to the above, have a private lunch with him/her and sort it out like two adults. When I said adults, that means not resorting to accusatory tones and don’t try to prove you’re the right one. Try to step into his shoes and think from his perspective. Maybe he has a point there. In that case, devise a way out that will be mutually beneficial.
Both of you will feel so much at ease when you both extend your hands and shake/hug it out after it has all worked out. Months on, you guys will be laughing at how silly it is to be indulged in trivial matters.
Isn’t that easier than hanging on to anger which in turn disrupt your performance at work, thereby affecting your personal well-being at the same time?
I am one who always speak out my displeasure and dissatisfaction. I believe in having an open discussion if I am uncomfortable with any decisions made by my parents. I do get mad at first but I refrain myself from giving in to aggravation which will very likely lead to a whole new series of quarrels. Rather than slamming the door or ignoring each other for days, I take a deep breath and insist on having a heart-to-heart talk.
I am lucky to have both parents who are willing to lend their ears and have an open-mind when I object to something. Although the final decision might not stood by me, but when I explain why I am angry, it feels like a heavy stone has finally been lifted from my heart. Most of the time, they tend to comprehend my point of view which we then work towards achieving a win-win solution.
We are not born perfect. Flaws are designed to make us learn from mistakes and experiences. In an argument, we don’t care who is the winner or loser; who is right or wrong. Are a moment of pride and dignity really more worthy than the friendship/kinship that we have all constructed for so many years? Forget about self-regard and equip yourself a pinch of humility: Talk it out.
As depicted in the picto-quote above, “Explain your anger, don’t express it & you will immediately open the door to solutions instead of arguments.”
1. If it’s broken, fix it!
Because everyday practical problem solving is the most beautiful form of creativity there is.
2. If it’s not broken, improve it.
A small, clever tweak can improve how something works for years to come.
3. Give your products a longer life.
If we double the life of our stuff, we halve what goes to landfill.
4. Fixing means freedom and independence.
As a fixer, you don’t need to worry about wear and tear. Nothing stays new, so forget perfection.
5. Resist trends and needless upgrades
They fuel our throwaway culture.
6. Don’t let companies treat you as a passive consumer.
Every time we spend money, we vote for the kinds of products we want to see succeed. Buy products that can be repaired.
7. A fixed thing is a beautiful thing.
Every fix, whether skillful or improvised, holds a story.
8. If you have an idea, start small and make it good.
If it’s right, it’ll grow from there.
9. Nurture your curiosity.
Keep trying things you’ve never tried before. It’s good for your brain and your soul. Don’t be afraid to fail – it makes success all the sweeter.
10. People are infinitely diverse. Products should be too.
Everything can be improved or customised.
11. Disposability is a choice, not a physical characteristic.
Plastics aren’t evil, but we’re using them wrong. Treat them with respect.
12. Share your ideas, your enthusiasm and your skills.
If you’ve found the joy of fixing, pass it on. It’s a gift for live.
From the inventors of Sugru (The future needs fixing).
I am fired with enthusiasm after reading this inspirational manifesto or I assume, mission statement from Sugru’s extraordinary team.
“Fixing is the unsung hero of creativity. And it really shouldn’t be. It’s the most common, humble and beautiful form of creativity. Let’s wear that belief proudly. Let’s notice and celebrate these little everyday triumphs, and help others see their value. We made this to fuel the conversation about why a culture of fixing is so important.”
You might recall stumbling upon similar document of proclamation from Platform 21 which is nothing short of brilliantness. Introducing the Repair Manifesto.
It is good to see the improvised version from Sugru; after all men’s ideology expands and evolves from time to time.
Sugru is also well-aware that people might have different stance regarding the manifesto and welcomes people from all walks of life to “fix and tweak” the current version(1.0) of their Fixer’s Manifesto.
Feel free to leave your opinion on sugru’s Fixer’s Manifesto. Or do you prefer the former: Platform 21’s Repair Manifesto?
According to Ng, at around 10 that night, they were queuing at the KFC restaurant to redeem their meals using prepaid vouchers bought from the Internet (apparently only redeemable in the i-City’s KFC outlet).
After almost an hour of waiting together with some 20 customers, the frustrated customers questioned the delay and were told by the KFC kitchen staff that the fried chicken was out of stock.
This further annoyed the customers who started to raise their voice and questioned why they were not informed about it earlier, and subsequently a heated argument broke out between them and the restaurant staff, but no offensive word was used, said Ng ( below ).
“I scolded them and questioned their service attitude. They were angry and said, ‘ Mahu gaduh ke ?’ (You want to quarrel?).
“I also heard a staff say, ‘ Kalau mahu makan, sendiri masaklah, babi! ’ (If you want to eat, go cook yourself, pig!).
“Initially I wanted to move forward but then I saw them holding steel bar as if they wanted to beat us. My wife then dragged me out of the restaurant for my safety,” he claimed.
Upset with the slur, Ng, armed with his mobile phone with the aim of recording evidence for a future complaint, re-entered the restaurant to confront the staff, threatening to lodge a police report against them.
‘They tried to attack me’
“Then they stormed out from the counter, shouting at me and trying to attack me, but they were stopped by other staff.
“Suddenly a kitchen staff wearing a KFC apron charged at me and grabbed my neck from behind. Then he punched the back of my head and my face, then kicked my legs, causing me to fall on a chair.
“Some other customers came to shield me. Then a staff member brought me out of the restaurant and advised me to leave immediately. He said his colleagues had called up their friends. So we left the restaurant,” he added.
“I did not fight back because I know resorting to violence is wrong,” said Ng.
However, his wife conceded punching one of the staffs to protect her husband.
“When I tried to pull him away from my husband, he stared at me as if he is going to beat me. So I yelled at him, ‘You want to beat me? Go ahead, everybody is looking now’, so he stopped,” said the wife, who refused to reveal her name.
Before the footage – believed to be recorded by an eyewitness – went viral on the Internet, Ng was reluctant to lodge a police report because there was no evidence to back him.
A press conference by the victim, accompanied by his lawyer was made to further explain the incident:
In my humble opinion, between a staff and a customer, customer is always right. Even if they aren’t acting in their best manner, a responsible and sensible staff has no right to resort to berate their customers or worst, hit them in any way because like it or not, customers are the king. If you have no patience for this job, get another f*cking job.
Some said Ng provoked the staffs by uttering racist remarks and raising his voice which infuriates the staffs. Even so, we should understand who is more important in this situation. Staffs whose earnings come from the consumers or the consumers who pay them? Of course it’s the latter who holds the utmost authority. Let the man shouts all he wants. The worst thing is some boos and bad reviews. Now, resorting to violence brings them all over the news.
If I have the authority to take charge of this predicament, I will first fire the branch manager for 2 obvious reason:
1. How can KFC, a prominent fast food restaurant runs out of chickens in the first place? Chicken is their most notable provisions. For them to run of chickens is like for boutiques to run out of clothes to sell. How ridiculous is that? He should conduct a proper inventory record to ensure there is enough stock to supply the stores’ daily operations and demands.
2. For not controlling the situation well enough. For his failure to train his underlings properly. Misconduct.
And even if he did realized that their supply of chicken is running low, he should informed his customers earlier. Customers would not have wasted their time queuing up for 45 minutes. It is not so fast food now, eh?
Thus, the branch manager should be fired for incompetence in handling the large crowds expectations.
At least KFC was fast enough to respond with a public apology video (I can’t hear a Sorry, did you?) by their Deputy President, Alan Au just a day after the incident. But, I find the way he conveys his apology to be insincere and hypocritical. We want explanation not nonsense and mumbo-jumbos about staff training.
The higher management should conduct proper, on-going and sufficient training to their staffs regularly. This is not to be taken lightly as the current assault case is not the first I’ve heard about KFC, last year itself, there were several videos uploaded to Youtube featuring the unhygienic workers tampering with the chickens and rude staffs.
If KFC wants to regain our support, they have to first win our support by improving their quality of food and customer service. Or prepare to face huge financial ruin.
We have way too many social media and network nowadays, it is hard for us to keep track. I recalled having an account in almost every major websites like Tagged, Friendster, Myspace, Xanga… you name it, I have it. However, the emails they sent simply annoyed me, therefore I removed all my accounts, leaving me with only Facebook, Twitter, LinkedIn and a few other substantial social media.
These fawsome websites allow their users to update their status. Thus, I am always unclear which social media I should use to update my status. To make things easier, users ‘standardized’ the status posting system by the following:
Facebook: What you’re thinking about
Twitter: What you’re doing
… or take a look at these series of pictures illustrated by Cliconomics :
It has been a pretty tough year for Google Plus. Coincidentally, I do have a G+ account after receiving an invitation from a dear friend but to be honest, it is as vacant as I thought it would be. To be honest, Google could have used the resources to enhance other product of theirs like iGoogle, Picasa, G Reader, etc. instead of focusing on a product that will clearly lose out in the midst of giant social network sites.